Frequently Asked Questions & POLICIES & TERMS OF SERVICE

WHAT SERVICES DOES MADE BY WEPNER OFFER?

PRIMARY SERVICES INCLUDE:

Small Run Garment Production

Bulk Garment Production

Sample Construction

All services have a set fee/rate which are subject to change without prior notice.

SECONDARY SERVICES INCLUDE:

Pattern Making

Pattern Grading

Fabric Sourcing

Labels

Retail Preparation

◦ Swing-tags

◦ Stickers

◦ Suit Bags

◦ Branding

◦ Hangers

◦ Ribbon

◦ Tissue Paper

◦ Courier Boxes

Secondary services are charged at a premium price/rate dependant on the complexity of the service required.

WE DO NOT OFFER ALTERATIONS AS A SERVICE.

WHAT IS MADE BY WEPNeR’S PRICING?

PRICING & QUOTATIONS

We have a standard price list of standard items that require a 10 unit minimum order. The 10 units can include sizing and colour options. Any non-standard silhouettes will be priced and charged accordingly.

Price lists are subject to change without prior notice. Quotations of non-standard items are valid for 10 days. All clients will receive a production agreement to be signed along with payment before commencing any orders. 

WHAT IS MADE BY WEPNeR’S PAYMENT POLICY?

PAYMENTS & DEPOSITS


Our payment terms are as follows:

Orders of 10-250 UNITS are payable upfront. Non negotiable.

Orders of 250-500+ UNITS will require a 70% deposit on the order value payable upon placing the order; and 30% of the order value payable upon collection.

No clients will be allowed to commence orders or collect their orders without full payment.

In the event that a client fails to pay the remaining deposits, MADE BY WEPNER shall be entitled to:

  1. To charge interest at the prevailing commercial lending rate as determined within the Republic of South Africa until payment is made in full of all sums due from the client.

  2. Recover all costs and expenses incurred by MADE BY WEPNER in collection or recovery of sums due and the client hereby agrees to indemnify MADE BY WEPNER in respect of all such costs and expenses.

  3. Terminate with or without notice the contract/agreement where the client shall be liable to pay MADE BY WEPNER all sums due at termination, plus the amount of any loss whatsoever sustained by the MADE BY WEPNER by reason of the said termination. 

  4. Close or suspend any account at any time, in its sole discretion within in reason as it concerns payment.

CAN WE EXPECT DELIVERY? OR COLLECTION?

All orders may be collected at the MADE BY WEPNER studio. Delivery can be arranged and delivery charges will be made to the client.

WHAT IS MADE BY WEPNeR’S RETURN POLICY?

CANCELLATION AND RETURNS

Orders may not be cancelled once the order has commenced. Returns will be evaluated and then discussed with the client before proceeding with alterations or refunds. MADE BY WEPNER reserves the right to accept or reject the return of any items which have been incorrectly ordered.

HOW LONG DOES IT TAKE FOR ORDERS TO BE COMPLETED?

10 unit orders (dependant on complexity) will take 5-7 business days to be completed and will ready for collection. Rush orders will have a premium surcharge. All lead times for orders are dependant ob the type of items and the amount of units. This will be calculated and agreed upon with the client. 

 GENERAL ENQUIRIES

For all enquiries or assistance please mail info@madebywepner.studio

 WEBSITE PRIVACY POLICY

This Privacy Policy describes how www.madebywepner.studio collects, uses and discloses your personal information when you visit the site. When you visit the site, we collect certain information about your device and your interaction with the site. We may also collect additional information if you contact us for customer support.

 USING PERSONAL INFORMATION

We use your personal information to provide our services to you which includes: offering services and keeping you up to date on new services.

 LAWFUL BASIS

Pursuant to the Protection of Personal Information Act (“POPI Act”), if you are a resident of the Republic of South Africa, we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

RETENTION

When you subscribe through the site, we will retain your personal information for our records unless and until you ask us to erase this information. 

SELLING PERSONAL INFORMATION

Our site does not sell personal information. 

POPI ACT

If you are a resident of the RSA, you have the right to access the personal information we hold about you, to port it to a new service and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@madebywepner.studio. Your personal information will not be shared outside the borders of the Republic of South Africa.